Does your plumber or heating engineer fly in to fix the issue (maybe) and fly out again, only for you to find that next time you need them, they have disappeared? Time and time again we hear of unreliable plumbers who are never around when you need them. Then there’s those whose customer service skills leave a lot to be desired.
Far too many people are left feeling as though their plumber didn’t care. That they just wanted to get the job done as quickly as possible so they could get paid and move onto the next one.
This, unfortunately, is what gives our industry a bad name. Fly by nights who just want to get through as many new and unsuspecting customers as they can.
At Medway Plumbing & Heating we do things a little differently.
For a start, we pride ourselves on a job done properly, however long it takes. And our approach goes beyond just fixing issues; we are committed to building trust and becoming a reliable, long-term partner for our customers for years to come.
Tips Over Tea – Empowering Customers with Knowledge
One of the things which our customers appreciate is transparency. In addition to explaining the work that’s to be done, Medway engineers have even been known to share free advice during service visits (in the form of a friendly chat with customers over a cup of tea). We don’t think you should need to call an expensive engineer to sort out some of the things you could do yourself if only you knew how.
While we suggest you leave most of it to us, especially the more complex jobs, there are some small things which we can help you get to grips with, for example, bleeding your radiators, turning off your gas or water supply and repressurising your boiler. We’re more than happy to help and advise.
Customers value this approach as it comes with the opportunity to save them money and help them feel more confident about managing minor plumbing issues. In the future, they can avoid unnecessary callouts and potentially expensive repairs.
Our customers matter to us and it’s evident in our long-term service commitment, and the fact that we serve multiple generations within families. With over 20 years of experience, we have followed many of our customers from home to home, carrying out a wide range of work, whenever and wherever it’s needed.
The Long-Term Value – Building Trust and Saving Money
By choosing Medway Heating and Plumbing, customers are investing in a relationship that offers ongoing support, reliability, and cost savings. This customer-focused approach is both a smart choice and a valuable partnership; and the evidence is there in the 100s of 5 star reviews we have received, as well as our many word of mouth recommendations.
When you become a Medway Plumbing & Heating customer, we will aim to look after you and your plumbing and heating system for years to come. So why not experience the Medway difference, starting with a service visit and some “Tips Over Tea”?
Check Pricing and Availability
Speak to a member of our friendly team today or get in touch via the website to find out more about how quickly we can be with you to assist with any of your plumbing needs. Let Medway be the last new plumber you ever need to find.